Shipping policy

Shipping Policy
Last updated: May 6, 2025

Processing Time

Orders are processed within 1–2 business days after payment has been received (excluding weekends and public holidays).
In case of high order volume, processing may be delayed by a few days.

Shipping Regions

We ship to all EU countries.

Shipping Methods and Costs

We use Zasilkovna and its partners accross EU (Hermes in DE) for delivery.
Shipping costs are calculated at checkout.

Estimated delivery time: 2–5 business days.
We do not deliver to P.O. Boxes or APO/FPO addresses.

Order Changes and Cancellations

Once an order is placed, it cannot be changed or cancelled.
Please double-check your details before confirming your purchase.

Order Confirmation

Once your order has shipped, you will receive a confirmation email.

Incorrect Delivery Address

If the delivery address you provide is incorrect and the shipment is returned to us, additional shipping fees may apply.

Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us within 7 days of delivery at webshop-eu@marryjane.com.
We will work with the carrier to resolve the issue, but we are not responsible for lost or stolen packages marked as delivered.

Taxes and Duties

All prices include VAT (DPH), where applicable.

Returns and Refunds

Please refer to our Return & Refund Policy for information about returns, exchanges, and refunds.